At POMRED and its affiliates, we stand behind our products and quality materials. If for any reason you’re not satisfied with one of our products you purchased directly from PomRed and its affiliates, we’ll gladly provide you with a product replacement or refund. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, the POMRED and its affiliates, Satisfaction Guarantee is not available for products not purchased directly from POMRED and its affiliates. This Guarantee covers all POMRED and its affiliates products.
You must submit your Guarantee request within 30 days of the date of purchase.
Our return policy on PomRed and its affiliates, allows you to return new and unused products within 30 days of purchase for a refund. Please have your order number and the email address associated with the order available when completing and submitting your request.
- No restocking fees.
- No cash refunds on gifts, ONLY exchanges or store credit will be issued.
- Returns must be received within 30 days from purchase date for a refund. PomRed credit will be issued up to 45 days from date of purchase. Returns will not be accepted after 45 days.*
- Customer is responsible for any return shipping charges.
* Shipping is non-refundable.
Final Sale Items are NOT protected by PomRed and its affiliates Satisfaction Guarantee Policy and are not returnable.
Thank you for your loyalty to the PomRed and its affiliates brand. If there are any issues with your purchase, we want to hear about it. Through every product we create, we seek to be True to our Pets, Products and People.
STEP 1: NOTIFY POMRED or its affiliates, OF YOUR RETURN
You must first notify PomRed or its affiliates of your Satisfaction Guarantee request and your reasons for the return. You will need to include a copy of proof of purchase: your Order ID # located on your order confirmation email, as well as the e-mail address you used when checking out (this will be the same email that your confirmation order was sent to), date of purchase and the reasons for the return. The PomRed and its affiliates Satisfaction Guarantee is only available
in the United States and Canada. PomRed and its affiliates reserve the right to deny Guarantee requests in its sole discretion if it determines that a customer is abusing the Guarantee or has engaged in fraud.
STEP 2: FOLLOW POMRED AND ITS AFFILIATES INSTRUCTIONS TO RETURN
Return requests are processed daily. Please note, a prepaid return label is not provided. If you have a question or problem with your order, please contact customer service – firstname.lastname@example.org; email@example.com; firstname.lastname@example.org
STEP 3: PRINT RETURN YOUR PRODUCT AND PROOF OF PURCHASE
Once the request is approved, please ship your item back to the address included on the email received from PomRed or its affiliates. PomRed and its affiliates are not liable for lost in-bound packages, we suggest sending your item via an insured, traceable means, such as UPS or FedEx or insured USPS mail. All returns must be RECEIVED 30 days after the purchase date in order to receive a full refund (less original shipping fees). After that date, a store credit will be issued. Please allow 5-7 business days for us to process your return. You will be notified when we receive your package and if there is any action on our part (refund, exchange, etc…).